Heroku
Summary
Cloud-based hosting platform for apps and code.
Parent organisation: Salesforce
Type of organisation: Publicly-listed company (or group)
Market share: One of the leading products (#3-7)
Pricing: Free-$1,000/month
Factors driving pricing: Additional features
Skills needed to set-up: Software developer
Skills needed to use: Software developer
Parent organisation: Salesforce
Type of organisation: Publicly-listed company (or group)
Market share: One of the leading products (#3-7)
Pricing: Free-$1,000/month
Factors driving pricing: Additional features
Skills needed to set-up: Software developer
Skills needed to use: Software developer
Pros
Open Source alternatives available
Releases new features regularly
Transparent pricing model
Clear data policies
Allows data export
Allows data deletion
Shares diversity data
Cons
Lacks accessibility statement
Full Product Data Collection
Data collected January-February 2020
| Product name | Heroku |
| Product URL | https://www.heroku.com/ |
| Parent organisation | Salesforce |
| Workflow category | Storage & archiving |
| Date product founded | 2007 |
| Product description | Cloud-based hosting platform for apps and code. |
| What type of company or organisation is the product owned by? | Publicly-listed company (or group) |
| Is the company profit-making? | Yes, profitable |
| How is this product funded? | Subscriptions |
| What market share does the tool have? | One of the leading products (#3-7) |
| Is there an Open Source alternative in this product space? | Yes. OpenShift, CapRover, NanoBox |
| When did the company last release new features? | January 2020: Launch of Terrier: An open-source tool for identifying and analyzing container and image components. |
| Have they shared details of the product roadmap? | No |
| Is there talk of the product raising further investment? | No |
| Is there talk of the product being acquired? | No |
| Have there been any newsworthy business issues or challenges in the last 12 months? | No |
| Is there a pricing model listed on the website? | Yes |
| How clear & transparent is this pricing model? | Very: full pricing listed |
| What is the range of prices offered? | PRICING FOR DYNOS (CONTAINERS): Free Hobby: $7/Dyno/month Professional Standard: $25-$500/Dyno/month Professional Performance: $25-$500/Dyno/month PRICING FOR HEROKU POSTGRES DATABASES: Hobby: $0-$9/month Standard: $50-$4,500/month Premium: $200-$8,500/month SUPPORT: Standard: Free Premium: Starts at $1,000/month |
| What factors drive higher pricing? | Additional features |
| What skills are needed to get this tool set up & usable? | Software developer |
| What skills are needed to USE this tool day-to-day? | Software developer |
| Does this tool use proprietary file formats for saving documents & outputs? | Defaults to common open standard file formats |
| Is the product reliant on 3rd-party APIs or interoperability to function? | No |
| Have there been any newsworthy technical issues in the last 3 years? | No |
| How clear is the Terms of Service for users (i.e. publishing customers)? | Technical, legalistic TOS |
| Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)? | Yes, comprehensive. |
| Is their data policy “GDPR everywhere”? | GDPR unclear on these details |
| Does the product require your audience to sign-in to use it? | N/A not an audience-facing tool |
| IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms? | N/A not an audience-facing tool |
| Does the public product website mention how to export or transfer your data to another service? | Yes: Export/transfer publisher content, Yes: Export publisher metadata |
| Does the public product website mention how to delete your data? | Yes: for publisher data only |
| Have there been any newsworthy security breaches with this product in the last 3 years? | No |
| Does the company have an accessibility statement on its website? | No / cannot find |
| Does the company release information on the diversity of the workforce? | Yes |