UserTesting
Summary
Platform facilitating online user testing of products, apps, and messaging.
Type of organisation: Private company
Market share: Cannot tell
Pricing: Cannot tell
Factors driving pricing: Additional features, More users (publishing-side)
Skills needed to set-up: Cannot tell
Skills needed to use: Cannot tell
Type of organisation: Private company
Market share: Cannot tell
Pricing: Cannot tell
Factors driving pricing: Additional features, More users (publishing-side)
Skills needed to set-up: Cannot tell
Skills needed to use: Cannot tell
Pros
Releases new features regularly
Clear data policies
Allows data export
Allows data deletion
Cons
Lack pricing transparency
Lacks accessibility statement
Does not share diversity data
Full Product Data Collection
Data collected January-February 2020
| Product name | UserTesting |
| Product URL | https://www.usertesting.com/ |
| Parent organisation | N/A |
| Workflow category | Measurement & evaluation |
| Date product founded | 2007 |
| Product description | Platform facilitating online user testing of products, apps, and messaging. |
| What type of company or organisation is the product owned by? | Private company |
| Is the company profit-making? | Cannot determine |
| How is this product funded? | Subscriptions, VC investment |
| What market share does the tool have? | Cannot tell |
| Is there an Open Source alternative in this product space? | No |
| When did the company last release new features? | October 2019: Saved Audiences and Saved Test Plans, My Panel, Marketing Insight |
| Have they shared details of the product roadmap? | No |
| Is there talk of the product raising further investment? | No |
| Is there talk of the product being acquired? | No |
| Have there been any newsworthy business issues or challenges in the last 12 months? | No |
| Is there a pricing model listed on the website? | No / cannot find |
| How clear & transparent is this pricing model? | Not clear; must speak to salesperson |
| What is the range of prices offered? | Individual: No price listed Enterprise: No price listed |
| What factors drive higher pricing? | Additional features, More users (publishing-side) |
| What skills are needed to get this tool set up & usable? | Cannot tell |
| What skills are needed to USE this tool day-to-day? | Cannot tell |
| Does this tool use proprietary file formats for saving documents & outputs? | Cannot tell |
| Is the product reliant on 3rd-party APIs or interoperability to function? | No |
| Have there been any newsworthy technical issues in the last 3 years? | No |
| How clear is the Terms of Service for users (i.e. publishing customers)? | Technical, legalistic TOS |
| Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)? | Yes, comprehensive. |
| Is their data policy “GDPR everywhere”? | Yes, GDPR compliant globally |
| Does the product require your audience to sign-in to use it? | N/A not an audienc- facing tool |
| IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms? | N/A not an audience-facing tool |
| Does the public product website mention how to export or transfer your data to another service? | Yes: Export/transfer publisher content; Yes: Export publisher metadata |
| Does the public product website mention how to delete your data? | Yes: for publisher data only |
| Have there been any newsworthy security breaches with this product in the last 3 years? | No |
| Does the company have an accessibility statement on its website? | No / cannot find |
| Does the company release information on the diversity of the workforce? | No |