Jetpack
Summary
A bundle of security, performance, and site management tools for self-hosted WordPress installations.
Parent organisation: Automattic
Type of organisation: Privately-owned company (or group)
Market share: Market dominance
Pricing: Free-$29/month or $299/annum
Factors driving pricing: Additional features
Skills needed to set-up: Needs tool/domain expert to configure
Skills needed to use: Plug & play (any non-technical user can do it)
Parent organisation: Automattic
Type of organisation: Privately-owned company (or group)
Market share: Market dominance
Pricing: Free-$29/month or $299/annum
Factors driving pricing: Additional features
Skills needed to set-up: Needs tool/domain expert to configure
Skills needed to use: Plug & play (any non-technical user can do it)
Pros
Releases new features regularly
Transparent pricing model
Plain English TOS
Clear data policies
Has accessibility statement
Cons
Newsworthy security breaches - Millions of Sites Exposed by Flaw in Jetpack WordPress Plugin, Hackers Find New Method of Installing Backdoored Plugins on WordPress Sites
Does not share diversity data
Full Product Data Collection
Data collected January-February 2020
| Product name | Jetpack |
| Product URL | https://jetpack.com/ |
| Parent organisation | Automattic |
| Workflow category | Measurement & evaluation |
| Date product founded | 2011 |
| Product description | A bundle of security, performance, and site management tools for self-hosted WordPress installations. |
| What type of company or organisation is the product owned by? | Privately-owned company (or group) |
| Is the company profit-making? | Cannot determine |
| How is this product funded? | Subscriptions, VC investment |
| What market share does the tool have? | Market dominance |
| Is there an Open Source alternative in this product space? | No |
| When did the company last release new features? | December 2019: support for Pinterest content embeds, a star-rating feature, and a backup management feature. |
| Have they shared details of the product roadmap? | No |
| Is there talk of the product raising further investment? | No |
| Is there talk of the product being acquired? | No |
| Have there been any newsworthy business issues or challenges in the last 12 months? | No |
| Is there a pricing model listed on the website? | Yes |
| How clear & transparent is this pricing model? | Very: full pricing listed |
| What is the range of prices offered? | Free Personal: $3.50/month or $39/annum Premium $9/month or $99/annum Professional: $29/month or $299/annum |
| What factors drive higher pricing? | Additional features |
| What skills are needed to get this tool set up & usable? | Needs tool/domain expert to configure |
| What skills are needed to USE this tool day-to-day? | Plug & play (any non-technical user can do it) |
| Does this tool use proprietary file formats for saving documents & outputs? | Cannot tell |
| Is the product reliant on 3rd-party APIs or interoperability to function? | Yes. WordPress. |
| Have there been any newsworthy technical issues in the last 3 years? | No |
| How clear is the Terms of Service for users (i.e. publishing customers)? | Simplified, plain English TOS |
| Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)? | Yes, comprehensive. |
| Is their data policy “GDPR everywhere”? | No, different rules in different markets |
| Does the product require your audience to sign-in to use it? | N/A not an audience facing tool |
| IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms? | N/A not an audience facing tool |
| Does the public product website mention how to export or transfer your data to another service? | N/A |
| Does the public product website mention how to delete your data? | N/A |
| Have there been any newsworthy security breaches with this product in the last 3 years? | Yes. Millions of Sites Exposed by Flaw in Jetpack WordPress Plugin, Hackers Find New Method of Installing Backdoored Plugins on WordPress Sites |
| Does the company have an accessibility statement on its website? | Yes |
| Does the company release information on the diversity of the workforce? | No |