Wire
Summary
A collaboration suite featuring messenger, voice calls, video calls, conference calls, file-sharing, and external collaboration –all protected by a secure end-to-end-encryption.
Parent organisation: Wire Swiss GmbH
Type of organisation: FLOSS software
Market share: Cannot tell
Pricing: $5/user/month-$9/user/month
Factors driving pricing: Additional features, Ability to whitelabel or customise
Skills needed to set-up: Plug & play (any non-technical user can do it)
Skills needed to use: Plug & play (any non-technical user can do it)
Requires audience sign-in to use: Yes, sign-in compulsory
Parent organisation: Wire Swiss GmbH
Type of organisation: FLOSS software
Market share: Cannot tell
Pricing: $5/user/month-$9/user/month
Factors driving pricing: Additional features, Ability to whitelabel or customise
Skills needed to set-up: Plug & play (any non-technical user can do it)
Skills needed to use: Plug & play (any non-technical user can do it)
Requires audience sign-in to use: Yes, sign-in compulsory
Pros
Open Source alternatives available
Releases new features regularly
Shares product roadmap
Clear data policies
Allows data deletion
Cons
Newsworthy business issues/challenges - Users expressed privacy concerns after the company moved to the US, leading to a potentially harmed reputation
Lack pricing transparency
Lacks accessibility statement
Does not share diversity data
Full Product Data Collection
Data collected January-February 2020
| Product name | Wire |
| Product URL | https://wire.com/en/ |
| Parent organisation | Wire Swiss GmbH |
| Workflow category | Collaboration & editing |
| Date product founded | 2014 |
| Product description | A collaboration suite featuring messenger, voice calls, video calls, conference calls, file-sharing, and external collaboration –all protected by a secure end-to-end-encryption. |
| What type of company or organisation is the product owned by? | FLOSS software |
| Is the company profit-making? | Cannot determine |
| How is this product funded? | Investment by parent company or group |
| What market share does the tool have? | Cannot tell |
| Is there an Open Source alternative in this product space? | Yes. Signal, Riot.im, Tox |
| When did the company last release new features? | Oct-2019. Folders, Spatial Sound |
| Have they shared details of the product roadmap? | Yes. Working on a federated protocol to connect on-premise installations and make messaging and collaboration more ubiquitous. Incorporating Messaging Layer Security (MLS) |
| Is there talk of the product raising further investment? | Just raised Series A in late 2019, with move into enterprise implying more to come. |
| Is there talk of the product being acquired? | No |
| Have there been any newsworthy business issues or challenges in the last 12 months? | Users expressed privacy concerns after the company moved to the US, leading to a potentially harmed reputation |
| Is there a pricing model listed on the website? | Yes |
| How clear & transparent is this pricing model? | Partly: some pricing listed; must speak to salesperson to confirm |
| What is the range of prices offered? | Wire Pro – $5/user/month Wire Enterprise $9/user/month Wire Enterprise Technology – contact sales |
| What factors drive higher pricing? | Additional features, Ability to whitelabel or customise |
| What skills are needed to get this tool set up & usable? | Plug & play (any non-technical user can do it) |
| What skills are needed to USE this tool day-to-day? | Plug & play (any non-technical user can do it) |
| Does this tool use proprietary file formats for saving documents & outputs? | Cannot tell |
| Is the product reliant on 3rd-party APIs or interoperability to function? | No |
| Have there been any newsworthy technical issues in the last 3 years? | No |
| How clear is the Terms of Service for users (i.e. publishing customers)? | Technical, legalistic TOS |
| Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)? | Yes, comprehensive. |
| Is their data policy “GDPR everywhere”? | Yes, GDPR compliant globally |
| Does the product require your audience to sign-in to use it? | Yes, sign-in compulsory |
| IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms? | No 3rd party auth, just a user account |
| Does the public product website mention how to export or transfer your data to another service? | No / cannot tell |
| Does the public product website mention how to delete your data? | Yes: for publisher data only |
| Have there been any newsworthy security breaches with this product in the last 3 years? | No |
| Does the company have an accessibility statement on its website? | Yes |
| Does the company release information on the diversity of the workforce? | No |