WhatsApp is a proprietary, cross-platform, free instant messaging and calling subscription service for smartphones.
Parent organisation: Facebook
Type of organisation: Privately-owned company (or group)
Market share: Market dominance
Skills needed to set-up: Plug & play (any non-technical user can do it)
Skills needed to use: Plug & play (any non-technical user can do it)
Requires audience sign-in to use: Yes, sign-in compulsory
Open Source alternatives available
Releases new features regularly
Transparent pricing model
Plain English TOS
Allows data export
Allows data deletion
Newsworthy technical issues - UN bars officials from using WhatsApp over security concerns, company responds
Newsworthy security breaches - Jeff Bezos’ WhatsApp account reported to have been breached by the Saudi government. In 2018, both Brazil and India saw an uptick in WhatsApp incited abuse in lynchings and elections.