Microsoft Teams

Microsoft Teams
Summary
A unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage (including collaboration on files), and application integration.

Parent organisation: Microsoft
Type of organisation: Publicly-listed company (or group)
Market share: Market dominance

Pricing: $5/user/month-$20/user/month
Factors driving pricing: Additional features
Skills needed to set-up: Plug & play (any non-technical user can do it)
Skills needed to use: Plug & play (any non-technical user can do it)
Pros
Open Source alternatives available
Shares product roadmap
Transparent pricing model
Plain English TOS
Clear data policies
Allows data export
Allows data deletion
Has accessibility statement
Shares diversity data
Cons
Monopoly platform - does not aid a diverse media ecosystem

Full Product Data Collection

Data collected January-February 2020

Product nameMicrosoft Teams
Product URLhttps://teams.microsoft.com
Parent organisationMicrosoft
Workflow categoryCollaboration & editing
Date product founded2017
Product descriptionA unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage (including collaboration on files), and application integration.
What type of company or organisation is the product owned by?Publicly-listed company (or group)
Is the company profit-making?Yes, profitable
How is this product funded?Subscriptions
What market share does the tool have?Market dominance
Is there an Open Source alternative in this product space?Yes. Mattermost, Wire, Riot.im, Spectrum Chat
When did the company last release new features?Apr-2019. Data Loss Prevention for chat messages and channel conversations;
Have they shared details of the product roadmap?Yes. Phone System Administration Enhancements – Jan-2020, Read Receipts in private chats – Jan-2020, Flow can now notify individual users within Teams – Q2-2020
Is there talk of the product raising further investment?No
Is there talk of the product being acquired?No
Have there been any newsworthy business issues or challenges in the last 12 months?No
Is there a pricing model listed on the website?Yes
How clear & transparent is this pricing model?Very: full pricing listed
What is the range of prices offered?Business $5/user/month
Business Standard – $12.50/user/month
Business Premium – $20/user/month
What factors drive higher pricing?Additional features
What skills are needed to get this tool set up & usable?Plug & play (any non-technical user can do it)
What skills are needed to USE this tool day-to-day?Plug & play (any non-technical user can do it)
Does this tool use proprietary file formats for saving documents & outputs?Has proprietary file formats but offers open options
Is the product reliant on 3rd-party APIs or interoperability to function?No
Have there been any newsworthy technical issues in the last 3 years?No
How clear is the Terms of Service for users (i.e. publishing customers)?Simplified, plain English TOS
Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)?Yes, comprehensive.
Is their data policy “GDPR everywhere”?Yes, GDPR compliant globally
Does the product require your audience to sign-in to use it?N/A not an audience-facing tool
IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms?N/A not an audience-facing tool
Does the public product website mention how to export or transfer your data to another service?Yes: Audience can data export, Yes: Export/transfer publisher content, Yes: Export publisher metadata
Does the public product website mention how to delete your data?Yes: for publisher data only
Have there been any newsworthy security breaches with this product in the last 3 years?No
Does the company have an accessibility statement on its website?Yes
Does the company release information on the diversity of the workforce?Yes

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