Confluence
Summary
Wiki-based collaborative workspace and enterprise knowledge management.
Parent organisation: Atlassian
Type of organisation: Publicly-listed company (or group
Market share: One of the leading products (#3-7)
Pricing: Free-$15,000/500 users/month
Factors driving pricing: Additional features, Ability to whitelabel or customise, More users (publishing-side)
Skills needed to set-up: Plug & play (any non-technical user can do it)
Skills needed to use: Plug & play (any non-technical user can do it)
Parent organisation: Atlassian
Type of organisation: Publicly-listed company (or group
Market share: One of the leading products (#3-7)
Pricing: Free-$15,000/500 users/month
Factors driving pricing: Additional features, Ability to whitelabel or customise, More users (publishing-side)
Skills needed to set-up: Plug & play (any non-technical user can do it)
Skills needed to use: Plug & play (any non-technical user can do it)
Pros
Open Source alternatives available
Releases new features regularly
Transparent pricing model
Clear data policies
Allows data export
Allows data deletion
Has accessibility statement
Shares diversity data
Cons
Monopolostic behavior - needs more competition
Full Product Data Collection
Data collected January-February 2020
| Product name | Confluence |
| Product URL | https://www.atlassian.com/software/confluence |
| Parent organisation | Atlassian |
| Workflow category | Collaboration & editing |
| Date product founded | 2004 |
| Product description | Wiki-based collaborative workspace and enterprise knowledge management. |
| What type of company or organisation is the product owned by? | Publicly-listed company (or group) |
| Is the company profit-making? | Yes, profitable |
| How is this product funded? | VC investment, Subscriptions |
| What market share does the tool have? | ‘One of the leading products’ (#3-7) |
| Is there an Open Source alternative in this product space? | Yes. TiddlyWiki. |
| When did the company last release new features? | Feb-2020. Confluence 7.3 released, with features including permissions management and better support for document editing |
| Have they shared details of the product roadmap? | No |
| Is there talk of the product raising further investment? | No |
| Is there talk of the product being acquired? | No |
| Have there been any newsworthy business issues or challenges in the last 12 months? | No |
| Is there a pricing model listed on the website? | Yes |
| How clear & transparent is this pricing model? | Very: full pricing listed |
| What is the range of prices offered? | Free (10 users) Standard $5/user/month (5000 users) Premium $10/user/month (5000 users) Server $10 for ten users Data Centre $15000/500 users/month |
| What factors drive higher pricing? | Additional features, Ability to whitelabel or customise, More users (publishing-side) |
| What skills are needed to get this tool set up & usable? | Plug & play (any non-technical user can do it) |
| What skills are needed to USE this tool day-to-day? | Plug & play (any non-technical user can do it) |
| Does this tool use proprietary file formats for saving documents & outputs? | Has proprietary file formats but offers open options |
| Is the product reliant on 3rd-party APIs or interoperability to function? | No |
| Have there been any newsworthy technical issues in the last 3 years? | No |
| How clear is the Terms of Service for users (i.e. publishing customers)? | Technical, legalistic TOS |
| Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)? | Yes, comprehensive. |
| Is their data policy “GDPR everywhere”? | GDPR unclear on these details |
| Does the product require your audience to sign-in to use it? | N/A not an audience-facing tool |
| IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms? | N/A not an audience-facing tool |
| Does the public product website mention how to export or transfer your data to another service? | Yes: Export/transfer publisher content, Yes: Export publisher metadata, Yes: Audience can data export |
| Does the public product website mention how to delete your data? | Yes: for publisher data only |
| Have there been any newsworthy security breaches with this product in the last 3 years? | No |
| Does the company have an accessibility statement on its website? | Yes |
| Does the company release information on the diversity of the workforce? | Yes |