Dropbox
Summary
Cloud storage and productivity for businesses and individuals.
Type of organisation: Publicly-listed company (or group)
Market share: #2 brand
Pricing: $11.99/month or $119.88/annum-$25/month or $240/annum
Factors driving pricing: Additional features, More users (publishing-side)
Skills needed to set-up: Needs tool/domain expert to configure
Skills needed to use: Plug & play (any non-technical user can do it)
Type of organisation: Publicly-listed company (or group)
Market share: #2 brand
Pricing: $11.99/month or $119.88/annum-$25/month or $240/annum
Factors driving pricing: Additional features, More users (publishing-side)
Skills needed to set-up: Needs tool/domain expert to configure
Skills needed to use: Plug & play (any non-technical user can do it)
Pros
Open Source alternatives available
Releases new features regularly
Transparent pricing model
Clear data policies
Allows data export
Allows data deletion
Shares diversity data
Cons
Newsworthy business problems - Macquarie pulled into massive Dropbox class action
Newsworthy technical issues - Dropbox Zero-Day Vulnerability for Windows identified in 2019, temporary fix achieved
Lacks accessibility statement
Full Product Data Collection
Data collected January-February 2020
| Product name | Dropbox |
| Product URL | https://www.dropbox.com/ |
| Parent organisation | N/A |
| Workflow category | Storage & archiving |
| Date product founded | 2007 |
| Product description | Cloud storage and productivity for businesses and individuals. |
| What type of company or organisation is the product owned by? | Publicly-listed company (or group) |
| Is the company profit-making? | No, loss-making |
| How is this product funded? | Subscriptions |
| What market share does the tool have? | #2 brand |
| Is there an Open Source alternative in this product space? | Yes. Nextcloud, ownCloud, Syncthing |
| When did the company last release new features? | November 2019: Trello integration |
| Have they shared details of the product roadmap? | No |
| Is there talk of the product raising further investment? | No |
| Is there talk of the product being acquired? | No |
| Have there been any newsworthy business issues or challenges in the last 12 months? | Yes. Macquarie pulled into massive Dropbox class action |
| Is there a pricing model listed on the website? | Yes |
| How clear & transparent is this pricing model? | Very: full pricing listed |
| What is the range of prices offered? | FOR INDIVIDUALS: Plus: $11.99/month or $119.88/annum Professional: $19.99/month or $198.96/annum FOR TEAMS: Standard: $15/user/month or $150/user/annum Advanced: $25/user/month or $240/user/annum |
| What factors drive higher pricing? | Additional features, More users (publishing-side) |
| What skills are needed to get this tool set up & usable? | Needs tool/domain expert to configure |
| What skills are needed to USE this tool day-to-day? | Plug & play (any non-technical user can do it) |
| Does this tool use proprietary file formats for saving documents & outputs? | Defaults to common open standard file formats |
| Is the product reliant on 3rd-party APIs or interoperability to function? | No |
| Have there been any newsworthy technical issues in the last 3 years? | Yes. Dropbox Zero-Day Vulnerability for Windows identified in 2019, temporary fix achieved |
| How clear is the Terms of Service for users (i.e. publishing customers)? | Technical, legalistic TOS |
| Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)? | Yes, comprehensive. |
| Is their data policy “GDPR everywhere”? | GDPR unclear on these details |
| Does the product require your audience to sign-in to use it? | N/A not an audience-facing tool |
| IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms? | N/A not an audience-facing tool |
| Does the public product website mention how to export or transfer your data to another service? | Yes: Export/transfer publisher content |
| Does the public product website mention how to delete your data? | Yes: for publisher data only |
| Have there been any newsworthy security breaches with this product in the last 3 years? | No |
| Does the company have an accessibility statement on its website? | No / cannot find |
| Does the company release information on the diversity of the workforce? | Yes |