Hearken

Hearken
Summary
Hearken is a consultancy with a tech platform called Engagement Management System helps newsrooms generate actionable insights from the public to create more relevant, representative and original content.

Type of organisation: Privately-owned company (or group)
Market share: Cannot tell

Pricing: No / cannot find
Factors driving pricing: More Audience (eg, more subscribers, traffic)
Skills needed to set-up: Vendor support (paid)
Skills needed to use: Vendor support (paid)
Pros
Clear data policies
Has accessibility statement
Shares diversity data
Cons
Lack pricing transparency

Full Product Data Collection

Data collected January-February 2020

Product nameHearken
Product URLhttps://www.wearehearken.com/
Parent organisationN/A
Workflow categoryAudience engagement & monetisation
Date product founded2015
Product descriptionHearken is a consultancy with a tech platform called Engagement Management System helps newsrooms generate actionable insights from the public to create more relevant, representative and original content.
What type of company or organisation is the product owned by?Privately-owned company (or group)
Is the company profit-making?Cannot determine
How is this product funded?Subscriptions, Consultancy or technical support business, Philanthropic Foundation.
What market share does the tool have?Cannot tell
Is there an Open Source alternative in this product space?No
When did the company last release new features?Cannot tell. Website says: “We release new features on a rolling basis.”
Have they shared details of the product roadmap?No
Is there talk of the product raising further investment?No
Is there talk of the product being acquired?No
Have there been any newsworthy business issues or challenges in the last 12 months?No
Is there a pricing model listed on the website?No / cannot find
How clear & transparent is this pricing model?Not clear; must speak to salesperson
What is the range of prices offered?Custom consultancy model: “We custom quote and offer services based on the needs of an organization. Pricing is based on a variety of factors, including organizational readiness to adopt a proactive engagement strategy and implement associated work flows, as well as whether a technology component is needed.”
What factors drive higher pricing?More Audience (eg, more subscribers, traffic)
What skills are needed to get this tool set up & usable?Vendor support (paid)
What skills are needed to USE this tool day-to-day?Vendor support (paid)
Does this tool use proprietary file formats for saving documents & outputs?Defaults to common open standard formats 
Is the product reliant on 3rd-party APIs or interoperability to function?No
Have there been any newsworthy technical issues in the last 3 years?No
How clear is the Terms of Service for users (i.e. publishing customers)?Technical, legalistic TOS
Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)?Yes, comprehensive.
Is their data policy “GDPR everywhere”?Yes, GDPR compliant globally
Does the product require your audience to sign-in to use it?No, sign in is optional.
IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms?N/A, no sign in required.
Does the public product website mention how to export or transfer your data to another service?Yes: Export publisher metadata, Yes: Export/transfer publisher content
Does the public product website mention how to delete your data?No / cannot find
Have there been any newsworthy security breaches with this product in the last 3 years?No
Does the company have an accessibility statement on its website?Yes
Does the company release information on the diversity of the workforce?Yes
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