Hearken
Summary
Hearken is a consultancy with a tech platform called Engagement Management System helps newsrooms generate actionable insights from the public to create more relevant, representative and original content.
Type of organisation: Privately-owned company (or group)
Market share: Cannot tell
Pricing: No / cannot find
Factors driving pricing: More Audience (eg, more subscribers, traffic)
Skills needed to set-up: Vendor support (paid)
Skills needed to use: Vendor support (paid)
Type of organisation: Privately-owned company (or group)
Market share: Cannot tell
Pricing: No / cannot find
Factors driving pricing: More Audience (eg, more subscribers, traffic)
Skills needed to set-up: Vendor support (paid)
Skills needed to use: Vendor support (paid)
Pros
Clear data policies
Has accessibility statement
Shares diversity data
Cons
Lack pricing transparency
Full Product Data Collection
Data collected January-February 2020
| Product name | Hearken |
| Product URL | https://www.wearehearken.com/ |
| Parent organisation | N/A |
| Workflow category | Audience engagement & monetisation |
| Date product founded | 2015 |
| Product description | Hearken is a consultancy with a tech platform called Engagement Management System helps newsrooms generate actionable insights from the public to create more relevant, representative and original content. |
| What type of company or organisation is the product owned by? | Privately-owned company (or group) |
| Is the company profit-making? | Cannot determine |
| How is this product funded? | Subscriptions, Consultancy or technical support business, Philanthropic Foundation. |
| What market share does the tool have? | Cannot tell |
| Is there an Open Source alternative in this product space? | No |
| When did the company last release new features? | Cannot tell. Website says: “We release new features on a rolling basis.” |
| Have they shared details of the product roadmap? | No |
| Is there talk of the product raising further investment? | No |
| Is there talk of the product being acquired? | No |
| Have there been any newsworthy business issues or challenges in the last 12 months? | No |
| Is there a pricing model listed on the website? | No / cannot find |
| How clear & transparent is this pricing model? | Not clear; must speak to salesperson |
| What is the range of prices offered? | Custom consultancy model: “We custom quote and offer services based on the needs of an organization. Pricing is based on a variety of factors, including organizational readiness to adopt a proactive engagement strategy and implement associated work flows, as well as whether a technology component is needed.” |
| What factors drive higher pricing? | More Audience (eg, more subscribers, traffic) |
| What skills are needed to get this tool set up & usable? | Vendor support (paid) |
| What skills are needed to USE this tool day-to-day? | Vendor support (paid) |
| Does this tool use proprietary file formats for saving documents & outputs? | Defaults to common open standard formats |
| Is the product reliant on 3rd-party APIs or interoperability to function? | No |
| Have there been any newsworthy technical issues in the last 3 years? | No |
| How clear is the Terms of Service for users (i.e. publishing customers)? | Technical, legalistic TOS |
| Does the product have a data collection & usage policy on its website? (Can be a GDPR statement)? | Yes, comprehensive. |
| Is their data policy “GDPR everywhere”? | Yes, GDPR compliant globally |
| Does the product require your audience to sign-in to use it? | No, sign in is optional. |
| IF SIGN IN REQUIRED: Does audience sign-in use 3rd party platforms? | N/A, no sign in required. |
| Does the public product website mention how to export or transfer your data to another service? | Yes: Export publisher metadata, Yes: Export/transfer publisher content |
| Does the public product website mention how to delete your data? | No / cannot find |
| Have there been any newsworthy security breaches with this product in the last 3 years? | No |
| Does the company have an accessibility statement on its website? | Yes |
| Does the company release information on the diversity of the workforce? | Yes |